Cancellation and Returns

Cancellation

If you change your mind after making a payment and decide to cancel the order, you should contact us as soon as possible along with your bank details. If your order hasn’t been fully processed we will refund the entire amount. Payment will be refunded within 7 working days from the date of cancelation. If your order has already been shipped, please refer to our returns policy.

Valley Of Spices has the right to cancel any order post placement due to an internal reason. The payment will be refunded in full post initiation to the customer. Payment will be refunded within 7 working days from the date of cancellation.

Returns

We accept returns in the situations where returns are unavoidable. We accept returns only in case of expired and sub-standard quality of the product. We sell only quality products to our customers and in case the pack has been opened, then 95% of the product content should be returned. Once the consignment has been dispatched and opened, the cancelation or refund process will take place only after receiving the same.

If you found any damage or defect to the product in the transshipment, the damage is the responsibility of the courier, you must raise a claim with the courier company.

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